SupraPlay Privacy Policy

At SupraPlay, we respect your privacy and are committed to protecting your personal data while you enjoy our games and services. This Privacy Policy explains how we collect, use, store and protect your information when you visit supraplay.com, register an account, or use our Supra App. By using SupraPlay, you agree to the practices described below.

Who We Are

SupraPlay is owned and operated by Hollycorn N.V., a company registered in Curacao under registration number 144359, with its registered office at Heelsumstraat 51, E-Commerce Park, Willemstad, Curacao. We operate supraplay.com under a license issued in Costa Rica. Throughout this policy, "we", "us" and "our" refer to Hollycorn N.V. trading as SupraPlay.

Information We Collect

We collect several categories of information to provide our services, verify your identity and comply with legal requirements. Our SupraPlay platform gathers data both directly from you and automatically through your use of the site.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence
• We gather identity verification documents, including a government-issued ID, utility bills and payment system documents, which may be submitted in Latin or Cyrillic script
• We may request a selfie with your ID, a selfie with a special sign, or conduct a phone call or live video call to confirm your identity
• We record your transaction history, including deposits, withdrawals and bonus usage
• We track your gaming activity, including game selection, wagers and winnings, to calculate Supra Points and VIP progress
• We collect technical data such as your IP address, device type, browser information and login timestamps
• We use cookies and similar technologies to recognize your device and improve your experience

How We Use Your Information

Our SupraPlay team uses the information we collect for legitimate business and legal purposes. We process your personal data to operate our casino safely, prevent fraud and comply with applicable regulations.

• We use your data to create and manage your account
• We verify your identity through our KYC process before processing withdrawals
• We process deposits and withdrawals via Visa, Mastercard, bank transfer or cryptocurrencies
• We send you promotional communications about bonuses, such as our welcome package or Friday Reload offers, where you have consented
• We monitor your activity to detect suspicious behavior and prevent money laundering
• We analyze gameplay data to improve our game library and personalize your experience
• We use your contact details to respond to support requests submitted via live chat or email

Legal Basis for Processing

We at SupraPlay process your personal data based on several legal grounds, depending on the nature of the processing activity. We rely on your consent when you register and agree to our terms. We process data to perform our contract with you, enabling deposits, withdrawals and gameplay. We also process data to comply with our legal obligations, including anti-money laundering and tax regulations. Finally, we may process certain data based on our legitimate interests, such as fraud prevention and service improvement.

Sharing Your Information

We do not sell your personal data to third parties. However, our Supra Play operations require us to share certain information with trusted partners to deliver our services effectively.

• We share data with payment processors to facilitate deposits and withdrawals
• We share information with game providers such as Evolution, NetEnt, Pragmatic-style studios and other listed partners to enable gameplay
• We disclose data to regulatory authorities and licensing bodies when legally required
• We may share information with fraud prevention and KYC verification services
• We provide data to our customer support team to resolve your inquiries

Our SupraPlay platform ensures that any third party receiving your data is bound by confidentiality and data protection obligations consistent with this policy.

Restricted Territories and Data Processing

We do not accept players from Belarus, Brazil, Curacao, Cyprus, Estonia, Georgia, Israel, Latvia, Lithuania, Malta, Poland, Russia, Turkey and the United States, and we do not process registrations originating from these territories. We at Supra Play also apply additional restrictions on certain game providers, such as NetEnt titles, depending on your country of residence. If you attempt to bypass these restrictions using a VPN, we reserve the right to suspend your account and withhold winnings.

Cookies and Tracking Technologies

At SupraPlay, we use cookies to recognize returning visitors, remember your preferences, and analyze how you interact with our website and Supra App. Cookies help us keep you logged in, secure your session, and measure the effectiveness of our promotions, including our no deposit bonus and free spins offers. You can manage cookie preferences through your browser settings, though disabling cookies may affect certain features of our SupraPlay casino online experience.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, tax and regulatory obligations. If your account becomes dormant, a monthly fee of EUR/GBP 10 may apply after 12 months of inactivity, and we continue to retain relevant records during this period. We securely delete or anonymize data once it is no longer required.

Data Security

Our SupraPlay security measures include encryption, secure servers and restricted internal access to protect your personal information from unauthorized access, loss or misuse. We regularly review our systems to maintain high standards of data protection. While we take extensive precautions, no method of transmission over the internet is completely secure, and we encourage you to safeguard your own login credentials.

Your Rights

We want you to understand and exercise control over your personal data. Depending on your jurisdiction, you may have the following rights regarding information we hold about you.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request deletion of your data, subject to our legal retention obligations
• You may object to or restrict certain processing activities
• You may withdraw consent for marketing communications at any time
• You may request a copy of your data in a portable format

To exercise any of these rights, you can contact our support team at [email protected], and we will respond within a reasonable timeframe.

Verification and Account Access

As part of our KYC process, we may request identification documents, proof of address, or conduct a live video call. We at SupraPlay reserve the right to lock your account if we cannot reach you within two weeks of a verification request, as this is necessary to prevent fraud and comply with our licensing obligations.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology or legal requirements. We encourage you to review this page regularly. Continued use of SupraPlay after any changes indicates your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise your privacy rights, please contact our support team through live chat, available 24/7, or by emailing [email protected]. We are here to assist you with any privacy-related concerns regarding your SupraPlay account.