SupraPlay Terms and Conditions

Welcome to SupraPlay Casino. These Terms and Conditions govern your use of our website, supraplay.com, and all services offered by us. By registering an account, you confirm that you have read, understood, and agreed to the terms set out below. If you do not agree with any part of these terms, we ask that you refrain from using our platform.

Eligibility and Restricted Territories

To create an account at Vegas... at SupraPlay, you must be at least 18 years old or the legal gambling age in your jurisdiction, whichever is higher. We primarily serve players from Germany, Austria, Switzerland, France, Italy, Spain, Portugal, the United Kingdom, Ireland, and Greece. However, we do not accept players from Belarus, Brazil, Curacao, Cyprus, Estonia, Georgia, Israel, Latvia, Lithuania, Malta, Poland, Russia, Turkey, or the United States.

We remind players that using a VPN to bypass a provider's geographical block is strictly prohibited. If we determine that a player has used a VPN to circumvent such restrictions, we reserve the right to confiscate any winnings and close the account. Additionally, we note that players from Canada may not access NYX (NextGen) games, deposit bonuses are not available to players in Croatia and Serbia, and players from Finland are not eligible for deposit-based bonuses. NetEnt titles are restricted in a number of jurisdictions, including Belgium, Bulgaria, Croatia, the Czech Republic, Denmark, and others as listed in our full game terms.

Account Registration

When you register at SupraPlay Casino, you agree to provide accurate, current, and complete information. We require all players to maintain a single account; duplicate accounts will be closed, and we reserve the right to void any related bonuses or winnings. You are responsible for keeping your login credentials confidential, and you must notify our support team immediately if you suspect unauthorised access to your account.

Deposits and Withdrawals

We accept Visa, Mastercard, bank transfer, and cryptocurrencies as deposit methods, with all deposits processed instantly and free of charge. Our minimum deposit is USD 10, EUR 20, or GBP 20, while Visa and Mastercard deposits range from EUR 20 to 4,000, and bank transfers accept between EUR 20 and 5,000. We do not accept third-party payments under any circumstances.

For withdrawals, we process Visa and Mastercard payouts within 1-3 banking days, fee-free, while cryptocurrency withdrawals are typically instant. Visa payouts via Original Credit Transfer and Mastercard payouts via Payment Transfer are available only to personal cards, and amounts up to the deposited sum are returned to that same card, with any excess directed to an alternative method. We do not support Visa payouts in the United States, Australia, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, and Singapore.

Our withdrawal limits are set at USD/EUR/GBP 4,000 per day, 16,000 per week, and 50,000 per month, though higher VIP tiers may be granted exceptions at our discretion. Progressive jackpot wins are always paid in full. We apply a maximum win cap of EUR/GBP 50 on winnings generated from no-deposit bonuses or free spins, and this cap remains in place even after wagering requirements are completed. For cashback, comp point, tournament, deposit, personal VIP, and weekly bonuses, excluding the welcome bonus, our maximum win cap is EUR/GBP 10,000, with any excess forfeited; such reviews may take up to 14 business days.

Please note that intermediary bank fees of up to EUR/GBP 16 may apply to bank transfers, and we charge a dormant account fee of EUR/GBP 10 per month after 12 months of account inactivity.

Wagering Requirements

Each deposit made at SupraPlay must be wagered three times before a withdrawal request can be processed. We apply this condition to safeguard the integrity of our platform and to ensure fair play for all users.

Bonuses and Promotions

At SupraPlay, we offer a generous welcome package spread across your first four deposits, reaching up to EUR/GBP 2,000 plus 310 free spins. Our promotional banner may advertise this offer as up to EUR/GBP 3,750 plus 300 free spins, reflecting maximum theoretical value under specific conditions. The structure includes a 100% match up to EUR/GBP 250 plus 200 free spins on your first deposit using code LAGOON, a 50% match up to EUR/GBP 500 plus 50 free spins on your second deposit using code DRIFT, a 25% match up to EUR/GBP 500 plus 30 free spins on your third deposit using code SUNNY, and a 25% match up to EUR/GBP 750 plus 30 free spins on your fourth deposit using code PALM.

A minimum deposit of EUR/GBP 20 applies to each of these offers, and the first deposit bonus can only be claimed as a single transaction. Free spins from your first deposit are credited in batches of 20 per day over ten days, and each subsequent batch requires the prior deposit to be wagered once. We apply a 40x wagering requirement on all bonus funds and related winnings, and the maximum bet permitted while a bonus is active is EUR/GBP 5 across all game types. Game weighting toward wagering requirements is set at 100% for slots and 5% for baccarat, blackjack, Hi-Lo, video poker, roulette, poker, and crash games.

We also offer additional promotions, including our High Roller Bonus, Friday Reload, Monday Free Spins, cashback through Supra Points, rakeback, Prize Drops, Wheel of Fortune, Missions, and periodic tournaments such as the BGaming Drops Frenzy. Full terms for each promotion are available on our promotions page, and we reserve the right to amend or withdraw any offer at our discretion.

Loyalty and VIP Program

Our Supra Points loyalty scheme rewards you with 1 SP for every EUR/GBP 10 wagered on slots; table games and live dealer games do not contribute toward this total. Supra Points can be exchanged for cash at a rate of 300 SP per EUR/GBP 1 without affecting your VIP status. You are automatically enrolled into our VIP program upon your first deposit, with progression through tiers driven by accumulated points. Our VIP ladder spans from Level 0 through Level 30, with rewards ranging from free spins and cash bonuses to, at the highest tier, a Ferrari 812 Superfast delivered in base trim within 30 business days. All level-up rewards carry a 3x wagering requirement and are credited instantly upon reaching the relevant level.

Verification (KYC)

We require identity verification in line with standard anti-money laundering practices. You may be asked to provide a valid ID, payment system documentation, and utility bills in Latin or Cyrillic script. We may also request a selfie with your ID, a selfie with your ID alongside a special sign, a phone call, or a live video call. If we are unable to reach you within two weeks of our request, we reserve the right to lock your account until verification is completed.

Responsible Gambling

We are committed to promoting responsible gambling and provide tools to help you manage your play, including deposit limits and self-exclusion options. We encourage you to gamble within your means and to contact our support team if you feel you need assistance.

Customer Support

Our team is available 24/7 via live chat and e-mail at [email protected]. We also maintain an FAQ section and a dedicated complaints page to help resolve any issues you may encounter while playing with us.

Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time. Any changes will be published on this page, and your continued use of our services after such changes constitutes acceptance of the updated terms. We encourage you to review this page periodically to stay informed of any updates.

Acceptance of Terms

By using our website and services, you confirm that you accept these Terms and Conditions in full. If you have any questions regarding these terms, please reach out to our support team before continuing to use our platform.

Content updated: October 23, 2026